Returns & Exchanges
Due to the perishable nature of our canned cocktails, we are unable to accept physical returns of alcohol; however, your satisfaction is our priority and we are happy to resolve any issues with damaged or incorrect orders.
Inspect Your Delivery
Upon arrival, please check your Tip Top Cocktails package for any signs of leakage, breakage, or order inaccuracies.
Document Issues
Take clear photos of the shipping box and the damaged product to help our team process your claim efficiently.
Contact Support
Email our hospitality team within 7 days of delivery with your order number and the photos of the affected items.
Resolution Process
Once reviewed, we will issue a replacement shipment or a refund to your original payment method for any verified product defects.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing